Moveworks: Get Help options not appearing for greeting messages

Moveworks · moveworks.comImpact: minorResolved2026-09-16 17:40 UTC

Public — what happened

Summary

We have identified that this is impacting customers on the Frontier and Standard tiers of the Model Upgrade program. We are actively working on a fix and will provide further updates shortly.

Timeline

Started — 2026-09-16 17:21 UTC
Last update — 2026-09-16 17:40 UTC
Resolved — 2026-09-16 18:25 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Moveworks against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Customers get the live Provider Assessment Report for Moveworks: its full incident track record, what tends to break, and recent public reports of problems.

Included with any paid plan.

Open the Moveworks report →

Related: Moveworks status & history. SquidGrid is not affiliated with Moveworks.