Live / Incidents / Moveworks
Moveworks: SharePoint Online Knowledge ingestion Authentication Issues
Moveworks · moveworks.comImpact: majoridentified2026-08-10 13:41 UTC
Public — what happened
Summary
We have identified authentication failures affecting SharePoint Online integrations that use Microsoft App Store authentication, following Microsoft’s deprecation of the legacy ACS authentication method. As a result, legacy SharePoint knowledge ingestion will fail for affected customers.
As an immediate workaround, please follow the SharePoint Online Azure App Registration guide.
https://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration
Engineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available.
Timeline
- Started — 2026-08-10 13:41 UTC
- Last update — 2026-08-10 13:41 UTC
- Ongoing at last check.
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