Live / Incidents / Mews
Mews: Live Chat Disruption
Mews · mews.comImpact: minorResolved2026-09-16 09:48 UTC
Public — what happened
Summary
Salesforce, our case management system provider, is experiencing a service disruption affecting multiple regions. This is causing severe delays, intermittent errors, and inability to access some services, including live chat and support case creation.
Salesforce has identified the cause as an internal login service issue and is working on a fix, including a rolling restart on one of the affected instances. You can find more details here >> https://status.salesforce.com/incidents/20004433 <<
While this is ongoing, please expect delays if you submit a case, and live chat agents may be temporarily unavailable.
We will update this page as soon as we have more information.
Timeline
- Started — 2026-09-16 09:14 UTC
- Last update — 2026-09-16 09:48 UTC
- Resolved — 2026-09-17 12:40 UTC
With SquidGrid — where it starts on the route
Independent path health
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