MeridianLink: Salesforce Latency

MeridianLink · meridianlink.comImpact: minorResolved2026-09-16 13:02 UTC

Public — what happened

Summary

We have identified the cause of the issue impacting our Resources Center (Client Portal) and confirmed it is related to a third‑party vendor dependency. Our vendor partner is actively working on a resolution, and we are closely coordinating with them to support progress and minimize impact. This issue is impacting both Chat and Salesforce cases. We are currently experiencing latency and intermittent errors. We will continue to share updates as we receive additional information.

Timeline

Started — 2026-09-16 13:02 UTC
Last update — 2026-09-16 13:02 UTC
Resolved — 2026-09-16 14:02 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach MeridianLink against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: MeridianLink status & history. SquidGrid is not affiliated with MeridianLink.