Live / Incidents / Matillion
Matillion: Customers receiving Authentication failed messages upon login attempts
Matillion · matillion.comImpact: majorResolved2026-09-01 17:27 UTC
Public — what happened
Summary
We are currently experiencing an incident where the Permission service deployment errored out in Production. Users attempting to log in are impacted as new tokens cannot be issued due to hitting the global token limit. The Matillion support portal is also affected. The team is actively investigating the root cause.
Timeline
- Started — 2026-09-01 17:03 UTC
- Last update — 2026-09-01 17:27 UTC
- Resolved — 2026-09-01 18:21 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Matillion against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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