KnowBe4: Prevent and Protect Degraded Performance (US Instances)

KnowBe4 · knowbe4.comImpact: minormonitoring2026-09-29 13:44 UTC

Public — what happened

Summary

We have identified an issue with the US instances of Prevent and Protect that has resulted in degraded performance. A fix has been implemented, and we will continue to monitor this issue.

Timeline

Started — 2026-09-28 21:10 UTC
Last update — 2026-09-29 13:44 UTC
Ongoing at last check.

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach KnowBe4 against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Customers get the live Provider Assessment Report for KnowBe4: its full incident track record, what tends to break, and recent public reports of problems.

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Related: KnowBe4 status & history. SquidGrid is not affiliated with KnowBe4.