Live / Incidents / Infobip
Infobip: Multiple Locations - Multiple services degradation
Infobip · infobip.comImpact: criticalResolved2026-09-25 13:09 UTC
Public — what happened
Summary
This is to inform you that the occurred incident has been resolved. Multiple services including Moments, Customer Portal, Conversations, Answers, AgentOS, were affected and you may noticed processing issues or difficulties when attempting to log in to the Portal.
The issue occurred on multiple locations including Global (Europe), EU Region-locked, Pakistan, India, Saudi Arabia.
Start time (UTC): 25-09-2026 12:47
End time (UTC): 25-09-2026 13:06
Impact: Processing issues across multiple services and locations.
Timeline
- Started — 2026-09-25 12:56 UTC
- Last update — 2026-09-25 13:09 UTC
- Resolved — 2026-09-25 13:09 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Infobip against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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