Infobip: Pakistan - Portal login degradation and Customer Portal service intermittent

Infobip · infobip.comImpact: criticalResolved2026-09-17 17:18 UTC

Public — what happened

Summary

We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints. More information to follow in the next update.

Timeline

Started — 2026-09-17 15:31 UTC
Last update — 2026-09-17 17:18 UTC
Resolved — 2026-09-17 18:00 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Infobip against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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