Infobip: EU Region-locked - Customer Portal service degradation

Infobip · infobip.comImpact: majorResolved2026-09-15 13:18 UTC

Public — what happened

Summary

We are currently experiencing issues with Customer Portal. Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service. Our team is working on resolving the issue.

Timeline

Started — 2026-09-15 13:18 UTC
Last update — 2026-09-15 13:18 UTC
Resolved — 2026-09-15 13:47 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Infobip against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: Infobip status & history. SquidGrid is not affiliated with Infobip.