Imperva: [INC-1145] Service degradation of multiple PoPs

Imperva · imperva.comImpact: minorResolved2026-09-28 09:56 UTC

Public — what happened

Summary

The issue affecting multiple PoPs has been resolved. Services have recovered, and GRE tunnel connectivity has been restored across the impacted locations. Customers should no longer experience elevated latency or Error 20 responses related to this event. Our teams have validated service recovery and continue to monitor the environment to ensure ongoing stability.

Timeline

Started — 2026-09-28 07:42 UTC
Last update — 2026-09-28 09:56 UTC
Resolved — 2026-09-28 09:56 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Imperva against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: Imperva status & history. SquidGrid is not affiliated with Imperva.