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Granicus System: Granicus Issue Notification: govDelivery Communications Cloud-Communications Cloud 2FA Voice Authentication Issues
Granicus System · granicus.comImpact: majorResolved2026-09-16 19:34 UTC
Public — what happened
Summary
The issue affecting Communications Cloud voice-call delivery has been resolved.
Customers may have experienced delays or failures receiving automated voice calls, including voice-based two-factor authentication (2FA) calls and other voice communication workflows. Our engineering teams investigated the issue, implemented corrective actions, and validated that voice-call delivery has been restored.
Customers using voice-based 2FA should now be able to authenticate successfully. SMS-based authentication remained available throughout the incident.
We will continue to monitor the service to ensure stability. We apologize for the inconvenience and appreciate your patience while we worked to res
Timeline
- Started — 2026-09-16 16:53 UTC
- Last update — 2026-09-16 19:34 UTC
- Resolved — 2026-09-17 01:43 UTC
With SquidGrid — where it starts on the route
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