Granicus System: SRM OneView EE contact search and record loading functionality

Granicus System · granicus.comImpact: minorResolved2026-08-31 14:49 UTC

Public — what happened

Summary

Granicus Engineering team is currently investigating an issue impacting SRM OneView EE contact search and record loading functionality. Customers may experience intermittent instances where valid contact records do not appear in search results or pages display "No items to display" despite records existing within the system. Our teams have successfully reproduced the behaviour and are actively working to identify the root cause and implement a resolution. We will provide further updates as more information becomes available. We apologise for any inconvenience this may cause and appreciate your patience while we investigate.

Timeline

Started — 2026-08-31 14:49 UTC
Last update — 2026-08-31 14:49 UTC
Resolved — 2026-08-31 16:27 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Granicus System against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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