Live / Incidents / Shippo
Shippo: Elevated error rate on ontrac Transaction API
Shippo · goshippo.comImpact: majorResolved2026-09-18 15:27 UTC
Public — what happened
Summary
We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
Timeline
- Started — 2026-09-18 15:27 UTC
- Last update — 2026-09-18 15:27 UTC
- Resolved — 2026-09-18 15:49 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Shippo against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
🔒 Sign in to seeCustomers get the live Provider Assessment Report for Shippo: its full incident track record, what tends to break, and recent public reports of problems.
Included with any paid plan.
Open the Shippo report →