Live / Incidents / Shippo

Shippo: Web App – Labels not visible in shipments tab

Shippo · goshippo.comImpact: majorResolved2026-09-17 20:53 UTC

Public — what happened

Summary

We’re seeing an issue where some users may be unable to see their labels in the Shipments tab of the Web App. Our team is actively investigating and working toward a resolution. We’ll provide another update as soon as we have more information.

Timeline

Started — 2026-09-17 20:53 UTC
Last update — 2026-09-17 20:53 UTC
Resolved — 2026-09-18 03:56 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Shippo against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: Shippo status & history. SquidGrid is not affiliated with Shippo.