Live / Incidents / Shippo

Shippo: Elevated error rate on Royal Mail_SF Tracking

Shippo · goshippo.comImpact: majorResolved2026-09-12 21:48 UTC

Public — what happened

Summary

We have detected an elevated error rate from Royal Mail_SF Tracking API. Our team has escalated the issue with the data provider. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Timeline

Started — 2026-09-12 21:47 UTC
Last update — 2026-09-12 21:48 UTC
Resolved — 2026-09-13 00:26 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Shippo against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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