Gemini Exchange: Credit Card Support Calls Unavailable

Gemini Exchange · gemini.comImpact: criticalResolved2026-09-16 16:35 UTC

Public — what happened

Summary

Customers are currently unable to reach Credit Card customer support by phone. All customer accounts and funds remain completely secure.

Timeline

Started — 2026-09-16 16:35 UTC
Last update — 2026-09-16 16:35 UTC
Resolved — 2026-09-16 17:56 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Gemini Exchange against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Customers get the live Provider Assessment Report for Gemini Exchange: its full incident track record, what tends to break, and recent public reports of problems.

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Related: Gemini Exchange status & history. SquidGrid is not affiliated with Gemini Exchange.