Flutterwave: Service Alert: Issue with Refunds Initiation

Flutterwave · flutterwave.comImpact: noneinvestigating2026-10-02 20:09 UTC

Public — what happened

Summary

Dear Valued Merchant, Some enterprise merchants are currently unable to initiate refunds on F4B due to an error encountered during the process. Our teams are actively investigating the issue and working to restore normal refund processing. Further updates will be shared as more information becomes available. We apologize for the inconvenience and appreciate your patience and understanding.

Timeline

Started — 2026-10-02 20:09 UTC
Last update — 2026-10-02 20:09 UTC
Ongoing at last check.

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Flutterwave against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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