Flutterwave: [USD] Service Alert: Reduced Success Rate on Card Payments

Flutterwave · flutterwave.comImpact: noneinvestigating2026-09-30 13:22 UTC

Public — what happened

Summary

Dear Valued Merchant, We are currently seeing a disruption affecting some USD card payments through Kenswitch, resulting in a reduced transaction success rate. We are working with the affected service provider to restore normal the service. Further updates will be shared as progress is made. We apologize for the inconvenience and thank you for your patience.

Timeline

Started — 2026-09-30 13:22 UTC
Last update — 2026-09-30 13:22 UTC
Ongoing at last check.

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Flutterwave against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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