Live / Incidents / Exact

Exact: Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)

Exact · exact.comImpact: minorResolved2026-09-14 12:05 UTC

Public — what happened

Summary

You may get an error when using the ECS password reset and change portal. We are investigating this issue. We apologize for the inconvenience caused.

Timeline

Started — 2026-09-14 12:05 UTC
Last update — 2026-09-14 12:05 UTC
Resolved — 2026-09-15 09:31 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Exact against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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