Live / Incidents / Exact

Exact: All products - Support portal unavailable (Global)

Exact · exact.comImpact: majorResolved2026-09-14 08:12 UTC

Public — what happened

Summary

A fix has been implemented and the Exact support portal is working again. We are monitoring the results.

Timeline

Started — 2026-09-14 07:14 UTC
Last update — 2026-09-14 08:12 UTC
Resolved — 2026-09-14 12:33 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Exact against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Customers get the live Provider Assessment Report for Exact: its full incident track record, what tends to break, and recent public reports of problems.

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Related: Exact status & history. SquidGrid is not affiliated with Exact.