Live / Incidents / Equifax Australia and New Zealand
Equifax Australia and New Zealand: Multiple Service Degradation - Start 03:05 PM AEDT 22/09/26 INC7127779
Equifax Australia and New Zealand · equifax.com.auImpact: minorResolved2026-09-22 06:24 UTC
Public — what happened
Summary
<b>Start:</b>
Start 03:05 PM AEDT 22/09/26
<b>End:</b>
End 03:50 PM AEDT 22/09/26
<b>Latest update:</b>
Service is now restored. We appreciate your patience and we apologies if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
[email protected]
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603
We will continue to monitor the system closely and will analyse the incident's cause through a detailed Post Incident Review.
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<b>Main affected services:</b>
Applications through IQ Conne
Timeline
- Started — 2026-09-22 05:17 UTC
- Last update — 2026-09-22 06:24 UTC
- Resolved — 2026-09-22 06:24 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Equifax Australia and New Zealand against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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