ElevenLabs: Customer support ticketing system not receiving new tickets and ticket replies

ElevenLabs · elevenlabs.ioImpact: noneResolved2026-08-31 12:35 UTC

Public — what happened

Summary

We’ll mark this incident as resolved. Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to consider the incident resolved.

Timeline

Started — 2026-08-31 08:10 UTC
Last update — 2026-08-31 12:35 UTC
Resolved — 2026-08-31 12:35 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach ElevenLabs against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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