Live / Incidents / Elastic Cloud (Public)

Elastic Cloud (Public): Elastic Support Portal unavailable

Elastic Cloud (Public) · elastic.coImpact: majorResolved2026-09-16 14:49 UTC

Public — what happened

Summary

We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.

Timeline

Started — 2026-09-16 13:17 UTC
Last update — 2026-09-16 14:49 UTC
Resolved — 2026-09-16 15:39 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Elastic Cloud (Public) against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: Elastic Cloud (Public) status & history. SquidGrid is not affiliated with Elastic Cloud (Public).