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Siemens Asset Management Software: TheWorxHub - Access Issue for Canadian clients

Siemens Asset Management Software · dudesolutions.comImpact: criticalinvestigating2026-07-15 20:36 UTC
Public — what happened

Summary

We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs. At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com' We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward. We will share a

Timeline

Source of record: provider status page. Mirrored as reported; times in UTC.

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Siemens Asset Management Software against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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