DonorPerfect: Intermittent issues with searching in DonorPerfect Community

DonorPerfect · donorperfect.comImpact: minorResolved2026-09-01 17:55 UTC

Public — what happened

Summary

We are currently experiencing intermittent issues with the AI-powered search function in our Knowledgebase. In the meantime, you can continue to access and search Knowledgebase articles directly by navigating to Learn > Knowledgebase from the community landing page. We apologize for the inconvenience and will provide additional updates as more information becomes available.

Timeline

Started — 2026-09-01 17:55 UTC
Last update — 2026-09-01 17:55 UTC
Resolved — 2026-09-01 20:09 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach DonorPerfect against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: DonorPerfect status & history. SquidGrid is not affiliated with DonorPerfect.