Live / Incidents / DigitalOcean
DigitalOcean: Support Portal Service Disruption
DigitalOcean · digitalocean.comImpact: minorResolved2026-09-16 21:09 UTC
Public — what happened
Summary
From 08:06 UTC to 13:41 UTC, users may have experienced issues accessing the Support Portal, creating new support tickets, or reviewing existing support requests.
Our Engineering team has confirmed the full resolution of the issue affecting the Support Portal following a fix from our upstream provider. We have verified that the Support Portal, ticket creation, and ticket review are now operating normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience and appreciate your patience.
Timeline
- Started — 2026-09-16 09:48 UTC
- Last update — 2026-09-16 21:09 UTC
- Resolved — 2026-09-16 21:09 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach DigitalOcean against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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