Live / Incidents / DigiCert
DigiCert: DigiCert Alert - Chat & Email Third-Party Service Issue
DigiCert · digicert.comImpact: majorResolved2026-09-16 09:40 UTC
Public — what happened
Summary
We are currently experiencing a technical issue affecting our <strong>chat and email support channels</strong>. Our third-party service provider is actively working to resolve the issue as quickly as possible.
While we work to restore normal service, you can also contact us through:
<strong>Telephone:</strong> <a href="https://www.digicert.com/contact-us">Call us</a>
<strong>Chat:</strong> <a href="https://digicert.my.salesforce-sites.com/chat/apex/DigiCertcom_English_PreChat_Questionnair?endpoint=https%3A%2F%2Fla1-core1.sfdc-8tgtt5.salesforceliveagent.com%2Fcontent%2Fs%2Fchat%3Flanguage%3Den_US%26org_id%3D00D60000000KAGN%26deployment_id%3D5720z0000008One%26sid%3Df517f23f-f103-4796-bc5e-3
Timeline
- Started — 2026-09-16 09:40 UTC
- Last update — 2026-09-16 09:40 UTC
- Resolved — 2026-09-16 22:25 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach DigiCert against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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