Live / Incidents / Kaseya
Kaseya: Datto BCDR - Server3188 (Canada Region) - Cloud Operations Service Impact
Kaseya · datto.comImpact: majorResolved2026-09-15 13:02 UTC
Public — what happened
Summary
We are aware of a problem where Datto BCDR users paired to Server3188 in the Canada region are experiencing degraded offsite capabilities.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Timeline
- Started — 2026-09-15 13:02 UTC
- Last update — 2026-09-15 13:02 UTC
- Resolved — 2026-09-15 15:43 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Kaseya against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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