Live / Incidents / Kaseya
Kaseya: Spanning - Canada and Asia-Pacific Regions - CA/AP-based Spanning Customers Unable To Login
Kaseya · datto.comImpact: criticalResolved2026-09-14 18:34 UTC
Public — what happened
Summary
Following the identification of issues affecting customer account access in the Canada and Asia-Pacific regions, further investigation determined that customers in the US region were also impacted.
A fix has been deployed, and full access to Spanning accounts has been restored across all affected regions.
Our R&D team is monitoring for any other issues.
Timeline
- Started — 2026-09-14 16:53 UTC
- Last update — 2026-09-14 18:34 UTC
- Resolved — 2026-09-14 20:09 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Kaseya against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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