Live / Incidents / Kaseya
Kaseya: DattoRMM - All Platforms - MacOS Agent Connectivity Issues
Kaseya · datto.comImpact: criticalidentified2026-10-02 21:58 UTC
Public — what happened
Summary
We have identified the cause of the issue affecting the connectivity of Datto RMM macOS agents. Our teams are now working on a resolution.
The behaviors described in our previous update remain unchanged:
• Newly installed macOS agent installations are unable to establish connectivity.
• Existing macOS agents that are currently in production environments should remain online.
• If a macOS device is restarted, the agent may not restart, causing the device to be offline in Datto RMM.
Until a resolution is available, we continue to recommend avoiding unnecessary reboots of managed macOS devices and postponing new macOS agent deployments where possible.
We will post our next update here by 11:
Timeline
- Started — 2026-10-02 18:15 UTC
- Last update — 2026-10-02 21:58 UTC
- Ongoing at last check.
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Kaseya against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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