Live / Incidents / Cybersource
Cybersource: EBC Users Unable to Login When Username Contains a Dot(.)
Cybersource · cybersource.comImpact: minorResolved2026-09-16 11:42 UTC
Public — what happened
Summary
We have identified the issue affecting Enterprise Business Center, and continue to work urgently to resolve the issue.
<b>Impact:</b> Merchants are currently unable to log in to EBC when their usernames contain a period/dot (".") character.
<b>Reported Start Time:</b> 15th September 2026
<b>Next Update:</b> As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
<a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a>
Portals - Access/Login - Business Center
Timeline
- Started — 2026-09-16 07:28 UTC
- Last update — 2026-09-16 11:42 UTC
- Resolved — 2026-09-16 14:04 UTC
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