Live / Incidents / Cybersource
Cybersource: PROD - EBC Search Functionality Issue
Cybersource · cybersource.comImpact: minorResolved2026-09-01 16:47 UTC
Public — what happened
Summary
Cybersource is aware of an issue that is currently affecting EBC Search Functionality.
We are investigating the cause and working urgently to resolve the issue.
<b>Impact:</b> Some merchants may experience intermittent issues with Transaction Search and Decision Manager Case Management in Production Business Center, including incomplete search results, unexpected "no results" responses, or page loading errors.
<b>Reported Start Time:</b> 01 September 2026 14:30 GMT
<b>Next Update:</b> Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team
Timeline
- Started — 2026-09-01 16:47 UTC
- Last update — 2026-09-01 16:47 UTC
- Resolved — 2026-09-01 17:48 UTC
With SquidGrid — where it starts on the route
Independent path health
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