Live / Incidents / Cybersource
Cybersource: Account Updater Service Disruption
Cybersource · cybersource.comImpact: minorResolved2026-10-02 18:37 UTC
Public — what happened
Summary
The issue affecting Account Updater services has been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences
<b>Reported Start Time:</b> 10:09 AM GMT on September 30, 2026
<b>Reported End Time:</b> 00:46 GMT on October 02, 2026
<b>Impact:</b> Customers are able to use Account Updater services as normal.
<b>Next Update:</b> No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
<a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a>
<b>Incident #:</b> INC27136013 & EPS-43860
Timeline
- Started — 2026-10-01 23:39 UTC
- Last update — 2026-10-02 18:37 UTC
- Resolved — 2026-10-02 18:37 UTC
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Independent path health
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