Live / Incidents / Cybersource
Cybersource: Reports - Business Center Service Disruption
Cybersource · cybersource.comImpact: minorResolved2026-09-10 01:17 UTC
Public — what happened
Summary
Cybersource continues to investigate the issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries.
We are working urgently to resolve the issue.
<b>Impact:</b> Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6.
There is no impact to transaction processing.
<b>Next Update:</b> As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated
Timeline
- Started — 2026-09-10 00:19 UTC
- Last update — 2026-09-10 01:17 UTC
- Resolved — 2026-09-11 05:42 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Cybersource against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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