Currencycloud: Subset Customers Experiencing CAD Payment Failures and Processing Delays

Currencycloud · currencycloud.comImpact: minorResolved2026-09-16 10:38 UTC

Public — what happened

Summary

We have not observed any further instances of the issue affecting CAD payments since 14 September, and payment processing continues to operate as expected. Our teams remain engaged with the banking partner to complete the root cause investigation into the initial subset of payment failures. While service remains stable, we will continue to monitor closely and provide further updates if new information becomes available.

Timeline

Started — 2026-09-14 16:09 UTC
Last update — 2026-09-16 10:38 UTC
Resolved — 2026-09-17 10:14 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Currencycloud against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: Currencycloud status & history. SquidGrid is not affiliated with Currencycloud.