Live / Incidents / Coinbase
Coinbase: Degraded Performance — Customer Support Response Times
Coinbase · coinbase.comImpact: minorResolved2026-09-16 09:58 UTC
Public — what happened
Summary
Some users may experience latency or degraded performance when contacting Coinbase customer support due to a third-party service disruption. Our team is investigating this issue and will provide an update shortly. Your funds are safe.
Timeline
- Started — 2026-09-16 09:58 UTC
- Last update — 2026-09-16 09:58 UTC
- Resolved — 2026-09-16 14:29 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Coinbase against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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