Clarivate: FoundationIP Support Ticket Creation Issue

Clarivate · clarivate.comImpact: minorResolved2026-09-18 17:59 UTC

Public — what happened

Summary

We have identified the cause of the issue affecting case creation and implemented a corrective fix. Following successful validation in our testing environment, the update is being deployed to Production. We will continue to monitor the service closely following deployment and will provide further updates if necessary.

Timeline

Started — 2026-09-17 19:06 UTC
Last update — 2026-09-18 17:59 UTC
Resolved — 2026-09-18 20:02 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Clarivate against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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