Brandwatch: Consumer Research: Query backfill and live mention indexing delays

Brandwatch · brandwatch.comImpact: majormonitoring2026-10-02 15:49 UTC

Public — what happened

Summary

Our team has identified the source of the processing delays and has implemented changes to resolve the issue. We are continuing to monitor the system to ensure processing returns to normal. We’ll provide a further update as soon as more information is available. We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to resolve this issue.

Timeline

Started — 2026-10-02 03:54 UTC
Last update — 2026-10-02 15:49 UTC
Ongoing at last check.

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Brandwatch against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Related: Brandwatch status & history. SquidGrid is not affiliated with Brandwatch.