Blackbaud: Active Issue Alert – Blackbaud Altru® - #000691526

Blackbaud · blackbaud.comImpact: minorResolved2026-09-03 17:41 UTC

Public — what happened

Summary

We have identified an issue impacting some customers that is causing unresolved order errors for Diner's Club and American Express transactions. Our engineers are actively investigating and working to resolve the issue. Please continue to check this page for updates.

Timeline

Started — 2026-09-03 17:39 UTC
Last update — 2026-09-03 17:41 UTC
Resolved — 2026-09-03 21:18 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Blackbaud against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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