Blackbaud: Active Issue Alert – Support - #000693232

Blackbaud · blackbaud.comImpact: majorResolved2026-09-16 13:26 UTC

Public — what happened

Summary

We are currently experiencing intermittent issues with our third-party routing provider while contacting Support and access to our Knowledgebase. For the fastest assistance and if you are able, please submit a support case through the Support Portal while we work to resolve the issue.

Timeline

Started — 2026-09-16 12:44 UTC
Last update — 2026-09-16 13:26 UTC
Resolved — 2026-09-16 14:32 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Blackbaud against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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Customers get the live Provider Assessment Report for Blackbaud: its full incident track record, what tends to break, and recent public reports of problems.

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Related: Blackbaud status & history. SquidGrid is not affiliated with Blackbaud.