Blackbaud: Active Issue Alert – Blackbaud Merchant Services™ - #000691282

Blackbaud · blackbaud.comImpact: minorResolved2026-09-02 22:15 UTC

Public — what happened

Summary

We have identified an issue impacting some of our customers attempting to set up new Merchant Services accounts. Users are experiencing error: Data can't be saved. Try again in a few moments. when attempting to finish setting up a new account. NOTE: This does not impact payments for existing BBMS accounts. Our engineers have identified a fix and are working to deploy it. Please continue to reference this page for updates.

Timeline

Started — 2026-09-02 17:26 UTC
Last update — 2026-09-02 22:15 UTC
Resolved — 2026-09-02 23:03 UTC

Source of record: provider status page. Mirrored as reported; times in UTC.

With SquidGrid — where it starts on the route

Independent path health

The status page is the symptom. SquidGrid measures the paths that reach Blackbaud against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.

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