Live / Incidents / Xandr
Xandr: Some Boleto payments not applied to customer accounts
Xandr · appnexus.comImpact: impactedinvestigating2026-09-24 10:15 UTC
Public — what happened
Summary
Description: Starting Sep 16, 2026, at 9:18 AM UTC, some customers using Prepay Boleto payment method are not seeing their payments applied to their accounts even after the expected five-day processing period. The impacted accounts may go on hold if no funds are available, potentially impacting ad delivery. Severity: Impacted Is Fixed: No Start Time: September 16, 9:18 AM (UTC) Update on September 24, 10:00 am: Our Engineering team is engaged and working on this issue with priority. We will continue to provide updates as we learn more. Update on September 25, 3:15 am: Our Engineering team is engaged and working on this issue with priority. We will continue to provide updates as we learn more
Timeline
- Started — 2026-09-24 10:15 UTC
- Last update — 2026-09-24 10:15 UTC
- Ongoing at last check.
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