Live / Incidents / AMS IX
AMS IX: [NCDNTS-43] Customer Portal Issue
AMS IX · ams-ix.netImpact: noneResolved2026-09-14 09:29 UTC
Public — what happened
Summary
The issue affecting the Customer Portal, provisioning, and statistics services has been successfully resolved. The issue was caused by expired certificates. All services are now operating as expected, and we will continue to monitor them closely to ensure they remain stable.
Incident Start Time: 14/09/2026 07:38 CEST
Incident Resolution Time: 14/09/2026 11:06 CEST
Please note that peering traffic has NOT been affected at any moment.
If you have any questions regarding this incident, please do not hesitate to contact us through our normal support channels.
Timeline
- Started — 2026-09-14 07:29 UTC
- Last update — 2026-09-14 09:29 UTC
- Resolved — 2026-09-14 14:10 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach AMS IX against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
🔒 Sign in to seeCustomers get the live Provider Assessment Report for AMS IX: its full incident track record, what tends to break, and recent public reports of problems.
Included with any paid plan.
Open the AMS IX report →