Live / Incidents / Aircall
Aircall: Outbound audio degradation for some SG customers
Aircall · aircall.ioImpact: majorResolved2026-09-08 08:11 UTC
Public — what happened
Summary
A routing change has been implemented and we are monitoring the results.
Timeline
- Started — 2026-09-08 05:50 UTC
- Last update — 2026-09-08 08:11 UTC
- Resolved — 2026-09-08 08:54 UTC
With SquidGrid — where it starts on the route
Independent path health
The status page is the symptom. SquidGrid measures the paths that reach Aircall against their own baselines — whether the routes carrying your traffic degraded, at which handoff, and who owns that stretch.
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